SHANNON Airport has topped the table in the Customer Experience Insights Report for 2024.
The Mid West airport claimed the top spot in the travel category, as well as taking fourth place overall in Ireland’s Customer Experience Insights (CXi) Report 2024.
The CXi Report evaluated 175 organisations, with Shannon Airport leading the way in the travel category, becoming the highest ranking airport in the country.
Michael Killeen, author of the CXi Report, said that Shannon Airport stands out as Ireland’s top airport.
“Shannon is setting the standard for airports globally by actively listening to its customers. As one of only two airports in the world awarded ‘age friendly’ status by the WHO and the first in Europe to provide an autism sensory room, Shannon stands out as Ireland’s aviation star. If it keeps its customers to the fore, the only way for Shannon is up,” he said.
Mary Considine, CEO of The Shannon Airport Group, welcomed the results, saying that “this recognition is a testament to the dedication and teamwork of our staff, and I would like to thank them for the world-class services they provide to our passengers”.
“Achieving fourth place overall and securing the top spot in the travel category is an outstanding achievement. Our ‘making it easy’ promise drives every interaction, and it’s rewarding to see more travellers from all over Ireland choosing Shannon for its convenience and exceptional service,” Ms Considine added.
In 2017, Shannon Airport added a sensory room for people with additional sensory needs, in conjunction with its Autism Awareness programme, while in 2022 it became the second airport in the world to be designated as age friendly by the World Health Organisation (WHO).
