TWO proud Limerick rail workers were honoured at Iarnród Éireann’s inaugural CX Awards at the Aviva Stadium in Dublin.
Mick McKeon and John O’Keefe were both given the first class treatment as they were named regional winners and national finalists at the awards, which focus on on-board consumer service excellent throughout Iarnród Éireann.
Mick McKeon, who works at Colbert Station, was named as regional winner and national finalist in the overall CX Excellence and Onboard Customer Service category.
Nominees praised Mick for his dedication to his work and adding that he “always carries out his duties in a consistent fashion, and remains calm at times of disruption, which can be stressful”.
John O’Keefe was also named regional winner and national finalist in the On-Board CX Excellence category at the inaugural awards.
John was raised at the awards as being the epitome of company values.
“Passengers always make a point of coming up and commending him on his attitude and how he goes about his work always with a smile,” a statement from Iarnród Éireann said.
“The person who nominated him said they had travelled on a service with John recently and most of the customers greeted him by name and were delighted to see him which says a lot about how he personally influences their on board experience for the better.”
The first ever Iarnród Éireann CX Awards were organised to shine a light on railway workers who demonstrate unwavering dedication to putting customers first.
Speaking at the awards, CEO of Iarnród Éireann, Jim Meade, said: “These awards give recognition to members of my team who go the extra mile to provide excellent customer service to our customers and to our colleagues. Both Mick and John exemplify our company values and are worthy winners.”
Minister for Transport Éamon Ryan added: “Mick and John and the other winners here today are shining examples of what excellent customer service is. Public transport is all about people and if you can provide excellent infrastructure and excellent customer experience, more and more people will make the switch to greener more sustainable travel.”
